Coastal Carolina Health Care, P.A. (CCHC), located in New Bern, North Carolina, formed its ACO in April 2012 and leverages Allscripts TouchWorks® EHR. The infrastructure of TouchWorks EHR enables CCHC to reach out to patients who need preventative care. 

Coastal Carolina Health Care has seen the following outcomes since choosing TouchWorks EHR to assist in their ACO efforts:

  • $1.7 million in CMS payments with TouchWorks EHR assistance
  • Reduced Emergency Room (ER) visits by 10-15% in one year
  • Reduced hospital readmissions by 10-15% in one year
  • Reduced average costs per patient* by 19% in one year, resulting in $1.2 million in savings
  • Increased preventative screening rates, including 91% for mammograms, 94% for pneumococcal vaccination, 88% for influenza vaccination and 89% for colorectal cancer screening
  • Improved clinical outcomes: Diabetic patients with HgbA1c levels above 9 fell from 18% to 8.3%, indicating more patients in control of their blood sugar levels
  • 42 eligible professionals (EPs) met Meaningful Use Stage 1 objectives and 38 met Meaningful Use Stage 2 objectives in 2014
  • #1 ranking in the US for two 2013 Clinical Quality Measures (CQMs) compared to 219 other CMS Medicare Shared Savings Program participants and ranked 3rd overall nationally for collective CQMs

*Patients dually eligible for Medicare and Medicaid

CCHC is also working to actively involve patients in their own care by leveraging the FollowMyHealth® patient engagement platform as part of its commitment to improve quality.  In just the first sixth months of using the portal, about 12% of CCHC's patients have enrolled.

TouchWorks EHR's robust reporting capabilities helped CCHC provide more preventative care for patients.  Improving clinical results has also helped the practice cut costs and remain competitive in a rapidly changing regulatory environment.


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